TECHNICAL GUIDE & HELP

Having technical problems with our event platform? Please scroll down for our RingCentral Troubleshooting Guide

Registered to attend but can’t find the Event Access Link?

For paid ticket events, like the BAM Global Summit, all registered attendees will receive a link to access the event online a few days before the event.
For free BAM Connect events, you will receive the link in a BAM Global News email just before the event.

Once you have also registered on RingCentral (Hopin) using the event link you were sent, please search your inbox for an email from RingCentral Events and click the blue button in that email to re-enter the event.

If you still can’t get in. Please read below for how to get emergency access on the day of an event.

INTRODUCTION TO RINGCENTRAL

Our event platform for the BAM Global Events 2024

RINGCENTRAL INTRODUCTION (PREVIOUSLY HOPIN)

RingCentral is the platform we’ll use to broadcast each live Event. This platform was previously called Hopin, but RingCentral have recently acquired Hopin and you will now see the RingCentral logo in the event.

If Zoom is like going to a virtual meeting, then RingCentral is like going to a virtual conference! If you are registered for the Congress, we will send you a RingCentral link ahead of each online event to access each one. Please see step by step instructions below for accessing webinars.

When you click on the webinar access link, you will be prompted to either create a RingCentral account or sign in. Once you have done so and the event goes live (15 minutes before the first webinar each month), you will enter the Reception area and see icons for different areas of the event: the Stage (like the plenary hall), the Sessions (like the breakout room zone), the Expo (like the exhibition hall and info tables), and Networking (like the coffee break networking area).

If you are new to Hopin or RingCentral, we recommend creating your account as soon as possible, so that you are not rushed on the day of the webinar. (Please note the BAM Global events are set to private and will not show in your account until you receive the direct link and password to access from us to access our event).

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CREATE RINGCENTRAL ACCOUNT

INTRODUCTION TO BAM GLOBAL SUMMIT TECHNOLOGY PLATFORMS

We will be using two main technology platforms for the BAM Global Summit & other online events:

HOPIN

Hopin is the platform we’ll use to broadcast each live Event. If Zoom is like going to a virtual meeting, then Hopin is like going to a virtual conference! If you are registered for the Congress, we will send you a Hopin link ahead of each online event to access each one. Please see step by step instructions below for accessing webinars.

When you click on the webinar access link, you will be prompted to either create a Hopin account or sign in. Once you have done so and the event goes live (15 minutes before the first webinar each month), you will enter the Reception area and see icons for different areas of the event: the Stage (like the plenary hall), the Sessions (like the breakout room zone), the Expo (like the exhibition hall and info tables), and Networking (like the coffee break networking area).

If you are new to Hopin, we recommend creating your Hopin account as soon as possible, so that you are not rushed on the day of the webinar:

CREATE HOPIN ACCOUNT

BGLOBAL

Is the new secure, virtual networking app and platform for the BAM community. We will use BGlobal to post webinar recordings, communicate information about event, answer event questions, host the ongoing BAM Digital Expo, and post bonus content and activities.

Once you have activated your account, head to the Congress Zone within BGlobal where you can network with other attendees, ask questions, get access to event links and recordings, and take part in interactive activities throughout the event series. The Expo tab will also be available in BGlobal from November to end of April.

BGlobal will greatly enhance your Congress experience – and help you connect and collaborate with others in the BAM movement year-round.

If you have not yet activated your BGlobal account, please request access here:

REQUEST BGLOBAL INVITATION

JOINING AN EVENT IN RINGCENTRAL: STEP BY STEP

IMPORTANT:

Can’t access RingCentral or having technical issues? Please read our RingCentral Step by Step Access and Troubleshooting Guides below.

Can’t find the Event Access Link email? Please email registrar@bamglobal.org and cc info@bamglobal.org to make sure our team will see your message in time.

IMPORTANT:

Can’t access RingCentral or having technical issues? Please read our Step by Step and Troubleshooting Guides below.

For urgent technical help at the time of an online event, please email tech@bamglobal.org and cc registrar@bamglobal.org

Please do not give the event access link and event password to others (unless it is your spouse). Instead ask others to Register for the Events here.

Can’t find the Event Access Link email? Please email registrar@bamglobal.org and cc info@bamglobal.org to make sure our team will see your message in time.

1. CLICK THE EVENT ACCESS LINK & ENTER EVENT PASSWORD

The access link and password will be sent in an email directly to all registered Event Attendees 2-3 days before the start of each online event.

We recommend opening the link on a computer as it’s an easier navigation experience around the online event. However, you may also choose to download the RingCentral App and access the event via the app (this is easier if you have already logged in on your computer, simply log into your account on the app and the event should show up) or open the event link in a mobile browser.

If you have not received the link, please contact registrar@bamglobal.org and cc info@bamglobal.org to ensure one of your team will see your message quickly and give you access as soon as possible.

PLEASE NOTE: For free BAM Global Connect Events, the link will be sent out to subscribers to our BAM Global Mailing List and once registered reminder emails will come from RingCentral. There will be no event password for free events.

2. CLICK THE BLUE BUTTON TO JOIN EVENT

Click the blue Register button to be taken directly to the RingCentral user account sign in or sign up page.

3. SIGN INTO – OR CREATE – YOUR RINGCENTRAL ACCOUNT

If it is your first time using RingCentral (or Hopin), enter your details to create your account. If you have used RingCentral or Hopin before, simply click the blue Sign in link to be taken to the account sign in page. You will be asked for your email and can opt to get a verification link sent to your email address. Otherwise if asked for your password, this is your personal account password (not the event password that you already entered).

Please note the name that you use for your RingCentral account is displayed to other attendees – it is like your conference badge – you may choose just to use your last name initial if you are concerned about security. You can also update your RingCentral profile later.

4. ONCE YOU HAVE REGISTERED OR SIGNED IN, ARRIVE AT THE EVENT LANDING PAGE

If the event is not yet open, you will see the hours and days until the event starts, you may click the ‘update your profile’ link to add more info to your profile.

The access link and event password will change for each online event. The access link will be emailed to attendees about 2-3 days before each event. If you have already logged into the event once, use the same access link and sign back into your RingCentral account (using the email and personal account password you created – not the event password) and you will be into the event!

If you are having any problems getting back into an online event after you have logged into it, look for a confirmation email from RingCentral and click the blue ‘Enter event’ button and you should be straight in!

Can’t find the Event Access Link email? Please email registrar@bamglobal.org and cc info@bamglobal.org make sure our team will see your message in time.

HAVING PROBLEMS WITH RINGCENTRAL? Read our Troubleshooting Guide below.

RINGCENTRAL TROUBLESHOOTING GUIDE

If you are having trouble accessing RingCentral, or joining a Session with your Audio/Video, please read this RingCentral help article and go through these Troubleshooting Tips:

1. Make sure you are using the correct password to access Hopin / RingCentral

If you have previously used Hopin (RingCentral), make sure you are using the correct personal email and the password that you created for your Hopin / RingCentral account. (Use your personal account password or one-time code, not the Event password if you have already entered this).

FORGOT YOUR PERSONAL PASSWORD? If you have created a Hopin (RingCentral) account before and have forgotten your password, click the ‘forgot password’ link or opt to use the single-use code sent to your email address. You may have also signed up using your Google or Facebook or similar account, so try those login credentials if you still can’t log in. Finally, if all else fails, please create a new account using a different email address that you have access to.

2. Use your unique link to get back in

If you are having any problems getting back into the online event after you have logged into it, look for an email from RingCentral with the subject line, “Thank you for registering to BAM Global XName of EventX” (it looks like a calendar invite). Scroll down in the email and click the blue ‘Enter event’ button and you should be straight in!

3. Not seeing current event? Only seeing past events?

This has happened because you have logged into the general RingCentral Events webpage instead of the landing page for our specific event. If you simply log into your RingCentral account from the main RingCentral public page, you will only see your past events (because BAM Global events are private events and are hidden from the public unless you have the link and have registered). Please go back to one of our email communications and click the specific event link we sent you, THEN log in to your account.

4. Click out of the Session and back in again

Once into RingCentral, if you are trying to join an open networking roundtable (Session tab) and are not seeing the blue button to join Audio/Video in a Session or are getting a spinning wheel when you click it, first of all click out of the Session tab, refresh your browser and then click back into the Session tab and Roundtable/Breakout. Please note, for some panels and breakouts, only the panellists or presenters will have permission to share Audio/Video.

5. Try opening the RingCentral link in an Incognito or Private tab

Sometimes, third-party extensions can affect the experience by blocking some of the RingCentral interface elements and using a private/incognito tab to open the event can prevent problems.

6. Try a different browser and/or device – and make sure browser is up to date

RingCentral recommends attending with your computer and using Chrome or Firefox for the best user experience. However, it is worth trying a different browser if you have one installed, some people have found Safari works better on Macs. If there is constant buffering, make sure your browser is up to date.

If you must use mobile, please download the RingCentral App for your device. You may also open the event in a browser, if so the recommended browsers are:

Android – Chrome

Apple iPhones / iPads – Safari

7. Make sure RingCentral has permission to access your camera and microphone in your browser settings

In Chrome or Firefox, click the lock or settings symbol to the left of the website address in the browser address bar and click on ‘view site information’ or site settings/permissions and allow your browser access to the Camera and Microphone.

8. Restart your computer

RingCentral have advised us that if the above tips do not help, then re-starting your computer will often clear issues and help your connection.

If none of the above tips help, or for urgent help with access at the start of the online event, please email tech@bamglobal.org.

VISIT RINGCENTRAL WEBSITE BROWSER GUIDE

BACK TO MAIN EVENT PAGE

HOPIN TROUBLESHOOTING GUIDE

If you are having trouble accessing Hopin, or joining a Session with your Audio/Video, please read this help article and go through these Troubleshooting Tips:

1. Make sure you are using the correct password to access Hopin

The first time you click on an event link you will be asked for the Event Password (supplied in the webinar access email we send all attendees). You will only be asked for the Event Password once – after that you log back in to Hopin using your own personal email and the password that you created for your Hopin account.

2. Click out of the Session and back in again

If you are trying to join an open networking roundtable (Session tab) and are not seeing the blue button to join Audio/Video in a Session or are getting a spinning wheel when you click it, first of all click out of the Session tab, refresh your browser and then click back into the Session tab and Roundtable/Breakout. Please note, for some panels and breakouts, only the panellists or presenters will have permission to share Audio/Video.

3. Try opening the Hopin link in an Incognito or Private tab

Sometimes, third-party extensions can affect the experience by blocking some of the Hopin interface elements and using a private/incognito tab to open the event can prevent problems.

4. Try a different browser and/or device – and make sure browser is up to date

Hopin recommends attending with your computer and using Chrome or Firefox for the best user experience. However, it is worth trying a different browser if you have one installed, some people have found Safari works better. If there is constant buffering, make sure your browser is up to date.

If you must use mobile, please use Chrome or Firefox for Android and Safari for iPhones and iPads.

5. Make sure Hopin has permission to access your camera and microphone in your browser settings

In Chrome or Firefox, click the lock symbol to the left of the website address in the browser address bar and click on site settings or permissions and allow your browser access to the Camera and Microphone.

6. Restart your computer

Hopin have advised us that if the above tips do not help, then re-starting your computer will often clear issues and help your Hopin connection.

If none of the above tips help, or for urgent help with access at the start of the online event, please email tech@bamglobal.org.

VISIT HOPIN WEBSITE BROWSER GUIDE

USING HOPIN DURING AN EVENT

If using Zoom is like going to a meeting, using Hopin is like going to a conference – only virtually. It is designed to give you a similar experience to being at a real in-person event, along with versatile opportunities to network with other attendees.

When you first login to Hopin and gain access the the event, you will enter the Reception area which is like the foyer of a convention hall. Instead of seeing signposts in the corridors of the venue, you will see icons for different areas of the event to the left hand side:

The Stage (like the plenary hall), the Sessions (like the breakout room zone), the Expo (like the exhibition hall and info tables), and Networking (like the coffee break area, but bring your own coffee!).

To the right hand side there is also Event Chat, which you can use to post messages to all, Polls, which we will occasionally use to get your feedback, and People, which you can use to see a list of other attendees and make contact.

Click on a hot spot to find out more about each Hopin feature:

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BGLOBAL GUIDE

BGLOBAL COMMUNITY

A COLLABORATIVE SPACE FOR THE BAM MOVEMENT

The BAM Global Congress program will be fully integrated with activities and interaction in BGlobal throughout the series and main event. All Congress attendees will be given the opportunity to join the BGlobal platform.

All webinar recordings will be available in the BGlobal Congress Zone. If you are registered for the Congress and have not yet activated your BGlobal account, either click the Log in button in your invitation email, if you received one, or if not Request an Invitation here.

FIND OUT MORE ABOUT BGLOBAL

TECHNICAL GUIDE & HELP

Having technical problems with our event platform? Please scroll down for our RingCentral Troubleshooting Guide

Registered to attend but can’t find the Event Access Link?

INTRODUCTION TO RINGCENTRAL

Our event platform for the BAM Global Events 2024

RINGCENTRAL INTRODUCTION (PREVIOUSLY HOPIN)

INTRODUCTION TO BAM GLOBAL SUMMIT TECHNOLOGY PLATFORMS

We will be using two main technology platforms for the BAM Global Summit & other online events:

HOPIN

BGLOBAL

JOINING AN EVENT IN RINGCENTRAL: STEP BY STEP

IMPORTANT:

Can’t access RingCentral or having technical issues? Please read our RingCentral Step by Step Access and Troubleshooting Guides below.

Can’t find the Event Access Link email? Please email registrar@bamglobal.org and cc info@bamglobal.org to make sure our team will see your message in time.

IMPORTANT:

Can’t access RingCentral or having technical issues? Please read our Step by Step and Troubleshooting Guides below.

Can’t find the Event Access Link email? Please email registrar@bamglobal.org and cc info@bamglobal.org to make sure our team will see your message in time.

1. CLICK THE EVENT ACCESS LINK & ENTER EVENT PASSWORD

2. CLICK THE BLUE BUTTON TO JOIN EVENT

3. SIGN INTO – OR CREATE – YOUR RINGCENTRAL ACCOUNT

4. ONCE YOU HAVE REGISTERED OR SIGNED IN, ARRIVE AT THE EVENT LANDING PAGE

RINGCENTRAL TROUBLESHOOTING GUIDE

1. Make sure you are using the correct password to access Hopin / RingCentral

2. Use your unique link to get back in

3. Not seeing current event? Only seeing past events?

4. Click out of the Session and back in again

5. Try opening the RingCentral link in an Incognito or Private tab

6. Try a different browser and/or device – and make sure browser is up to date

7. Make sure RingCentral has permission to access your camera and microphone in your browser settings

8. Restart your computer

HOPIN TROUBLESHOOTING GUIDE

1. Make sure you are using the correct password to access Hopin

2. Click out of the Session and back in again

3. Try opening the Hopin link in an Incognito or Private tab

4. Try a different browser and/or device – and make sure browser is up to date

5. Make sure Hopin has permission to access your camera and microphone in your browser settings

6. Restart your computer

If none of the above tips help, or for urgent help with access at the start of the online event, please email tech@bamglobal.org.

USING HOPIN DURING AN EVENT

Click on a hot spot to find out more about each Hopin feature:

BGLOBAL GUIDE

BGLOBAL COMMUNITY

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