The event link is emailed to attendees 1-2 days before each live event.
Please check your spam folder or email info@bamtraining.org if you can’t find your link.
Hopin is the platform we’ll use to broadcast our live online event. If Zoom is like going to a virtual meeting, then Hopin is like going to a virtual conference! If you are registered for an event, we will send you a Hopin link by email 1-2 days before the event starts. Please see step by step instructions below for accessing the event.
When you click on the event access link, you will be prompted to either create a Hopin account or sign in. Once you have done so and the event goes live, you will enter the Reception area and see icons for different areas of the event: the Stage (where plenary talks are broadcast), the Sessions (where the breakouts, discussion groups and roundtables meet), and the Chat side bar (that gives you tools to interact with other attendees directly).
If you are new to Hopin, we recommend creating your Hopin account as soon as possible, so that you are not rushed on the day of the event:
For urgent technical help at the time of the webinar, please WhatsApp/SMS/Call Mark Tiderman: +1 (513) 907-2077 or Mark Plummer: +44 07542 184853
The access link to the event in Hopin will be sent in an email directly to all registered attendees 1-2 days before the start of an online event.
Note: If you have not received the link, please email info@bamtraining.org and cc neil@bamtraining.org to ensure one of our team will see your message quickly and give you access as soon as possible.
Click on the Join Event button to get access.
If you have used Hopin before, simply Sign in with the blue link. If it is your first time using Hopin, enter your details and a password to create your Hopin account.
Fill in your basic details and complete order.
Please note the name that you use for your Hopin account is displayed to other Congress attendees – it is like your conference badge – you may choose just to use your last name initial if you are concerned about security. You can also update your Hopin profile later.
If the event is not yet open, you will see the hours and days until the event starts, you may click the blue ‘create your profile’ link to add more info to your profile.
Once the event is open, when you click to join you will land in the Reception area of the event. Please read the welcome message there and follow any instructions for attendees. You can greet other attendees and ask questions using the Event Chat feature. For a tour around Hopin features, please read below.
Can’t find the Event Access Link email? Please email info@bamtraining.org and cc neil@bamtraining.org to make sure our team will see your message in time.
HAVING PROBLEMS WITH HOPIN? Read our Troubleshooting Guide below.
If you are having trouble accessing Hopin, or joining a Session with your Audio/Video, please read this help article and go through these Troubleshooting Tips:
When you click on the event link (supplied in the event access email we send all attendees 1-2 days before the event) you will be asked to create a Hopin account or log in to Hopin. If you’ve previously created a Hopin account, please make sure you are using the correct email address and click on Forgot your password? if you are having any problems. If you still can’t login, please create a new Hopin account with an alternative email address you have access to.
If you are not seeing the blue button to join Audio/Video in a Session or are getting a spinning wheel when you click it, first of all click out of the Session tab, refresh your browser and then click back into the Session tab and Roundtable/Breakout.
Sometimes, third-party extensions can affect the experience by blocking some of the Hopin interface elements and using a private/incognito tab to open the event can prevent problems.
Hopin recommends attending with your computer and using Chrome or Firefox for the best user experience. However, it is worth trying a different browser if you have one installed, some people have found Safari works better. If there is constant buffering, make sure your browser is up to date.
Hopin also has a mobile app that you can install on mobile devices from your app store.
If you use a browser in mobile instead, please use Chrome or Firefox for Android and Safari for iPhones and iPads.
In Chrome or Firefox, click the lock symbol to the left of the website address in the browser address bar and click on site settings or permissions and allow your browser access to the Camera and Microphone.
Hopin have advised us that if the above tips do not help, then re-starting your computer will often clear issues and help your Hopin connection.
If using Zoom is like going to a meeting, using Hopin is like going to a conference – only virtually. It is designed to give you a similar experience to being at a real in-person event, along with versatile opportunities to network with other attendees.
When you first login to Hopin and gain access the the event, you will enter the Reception area which is like the foyer of a convention hall. Instead of seeing signposts in the corridors of the venue, you will see icons for different areas of the event to the left hand side:
The Stage (like the plenary hall), the Sessions (like the breakout room zone), the Expo (like the exhibition hall and info tables), and Networking (like the coffee break area, but bring your own coffee!).
To the right hand side there is also Event Chat, which you can use to post messages to all, Polls, which we will occasionally use to get your feedback, and People, which you can use to see a list of other attendees and make contact.
The Reception is where you will land when you first enter the event. The Reception landing page includes: important instructions for attendees, a brief intro to our speakers, and more about us. Plus scroll down for an overview of the program schedule. You can add program elements to ‘My Agenda’ from here.
Click on the Stage icon when it is time for the main talks to start. The Stage is like the plenary hall where the main presentation will be streamed. The emcees, speakers and production team will be broadcasting live to you from a virtual studio.
Sessions are like breakouts or roundtables at the event. We will indicate in the schedule the bottom of the Reception page and verbally from the Stage when it is time for everyone to go to the Sessions for breakouts. Up to 20 participants can join with video and audio in Sessions, but an unlimited number of people can also watch, listen and participate in the Session Chat. If you see a blue join button to the top right hand side of the Session window, it means there is space to participate. If you do not see a join button, then either the maximum participant number has already been reached, or your browser is not compatible with Hopin. If you try to join, but get an error or spinning wheel, then your browser is likely incompatible, see here and here. If you wish to listen in and not participate, or swap out your spot with someone watching, press the red leave button, you will still be able to listen in until you leave the Session area.
When there is something happening live in the event, a banner will show up here at the top of the Reception page to tell you to go to the Stage or to Sessions.
At the top of the right hand column you’ll see a number of different icons. The arrow closes the chat bar and make the main window bigger. The number of people in the event shows to the right of the arrow. At the top right there are icons to access direct messages from other attendees and notifications. The round profile icon allows you to change settings on your account or edit your profile. Click on My Account > Profile tab to add a Bio to your profile, otherwise you can edit your name, headline and photo using the Edit Profile link.
You can toggle between Event and My Agenda in this section above the Chat box. When in a Session or Stage you have the added option of toggling between Event Chat, My Agenda and Stage/Session Chat. The Chat tab enables you to interact with everyone in the Event or Stage/Session. The People tab gives you a list of people currently in the event and the ability to direct message or set up a 1-1 call with them. The Q&A tab is used when we are doing a Speaker Q&A or Panel for attendees to ask Questions.
Type in your Chat messages here! Say hi and where you are from when you first arrive.