If you are having trouble accessing Hopin, or joining a Session with your Audio/Video, please read this help article and go through these Troubleshooting Tips:
1. Make sure you are using the correct password to access Hopin
The first time you click on an event link you will be asked for the Event Password (supplied in the webinar access email we send all attendees). You will only be asked for the Event Password once – after that you log back in to Hopin using your own personal email and the password that you created for your Hopin account.
2. Click out of the Session/Roundtable and back in again
If you are not seeing the blue button to join Audio/Video in a Session or are getting a spinning wheel when you click it, first of all click out of the Session tab, refresh your browser and then click back into the Session tab and Roundtable/Breakout.
3. Try opening the Hopin link in an Incognito or Private tab
Sometimes, third-party extensions can affect the experience by blocking some of the Hopin interface elements and using a private/incognito tab to open the event can prevent problems.
4. Try a different browser and/or device – and make sure browser is up to date
Hopin recommends attending with your computer and using Chrome or Firefox for the best user experience. However, it is worth trying a different browser if you have one installed, some people have found Safari works better. If there is constant buffering, make sure your browser is up to date.
If you must use mobile, please use Chrome or Firefox for Android and Safari for iPhones and iPads.
5. Make sure Hopin has permission to access your camera and microphone in your browser settings
In Chrome or Firefox, click the lock symbol to the left of the website address in the browser address bar and click on site settings or permissions and allow your browser access to the Camera and Microphone.
6. Restart your computer
Hopin have advised us that if the above tips do not help, then re-starting your computer will often clear issues and help your Hopin connection.
If none of the above tips help, or for urgent help with access at the start of the webinar/roundtable, please email Mark Tiderman.