We email the event link and password to you before each live event. Please read below for how to get emergency access on the day of a webinar.
Hopin is the platform we’ll use to broadcast each live Event. If Zoom is like going to a virtual meeting, then Hopin is like going to a virtual conference! If you are registered for the Congress, we will send you a Hopin link ahead of each online event to access each one. Please see step by step instructions below for accessing webinars.
When you click on the webinar access link, you will be prompted to either create a Hopin account or sign in. Once you have done so and the event goes live (15 minutes before the first webinar each month), you will enter the Reception area and see icons for different areas of the event: the Stage (like the plenary hall), the Sessions (like the breakout room zone), the Expo (like the exhibition hall and info tables), and Networking (like the coffee break networking area).
If you are new to Hopin, we recommend creating your Hopin account as soon as possible, so that you are not rushed on the day of the webinar. (Please note the BAM Global events are set to private and will not show in your account until you receive the direct link and password to access from us to access our event).
RECEPTION: Find a Welcome message plus tabs for Schedule, Sponsors and Speakers. Click the calendar icon in Schedule to add sessions to your computer calendar or bookmark icon to add them to ‘My Agenda’ in Hopin.
STAGE: Where the Main Stage broadcasts happen
SESSIONS: Location for breakouts like Panels and Workshops and also head here for Open Networking tables during breaks
NETWORKING: Go here to search for other attendees and do some ‘speed networking’ during the event!
EXPO: Digital Expo booths from our Sponsors and Partners
REPLAY: For watching back recordings after the event, please note due to processing time it can take time for all sessions to be added here after the program finishes
HIDE RIGHT BAR: Click on the bar with the arrow to hide the chat and right hand side menu and make the screen bigger.
PROFILE & NOTIFICATIONS: Click on the Profile dropdown to update your profile i.e. your ‘Conference Badge’ and click the icons to the left to see event announcements, messages and notifications.
MY AGENDA: Select schedule elements you want to attend using the bookmark icon in the Schedule (Reception area) and then view your selected program in ‘My Agenda’
PEOPLE TAB: Click on People to see a list of attendees signed into the Event or present in a Session
CHAT: Join in with the Event by saying hello, sharing comments or asking questions in the Event Chat. If you are in a Stage, Session or Expo booth you will also see a separate Chat box for these areas and you can toggle between that and Event Chat using the tabs above.
Hopin is the platform we’ll use to broadcast each live Event. If Zoom is like going to a virtual meeting, then Hopin is like going to a virtual conference! If you are registered for the Congress, we will send you a Hopin link ahead of each online event to access each one. Please see step by step instructions below for accessing webinars.
When you click on the webinar access link, you will be prompted to either create a Hopin account or sign in. Once you have done so and the event goes live (15 minutes before the first webinar each month), you will enter the Reception area and see icons for different areas of the event: the Stage (like the plenary hall), the Sessions (like the breakout room zone), the Expo (like the exhibition hall and info tables), and Networking (like the coffee break networking area).
If you are new to Hopin, we recommend creating your Hopin account as soon as possible, so that you are not rushed on the day of the webinar:
Is the new secure, virtual networking app and platform for the BAM community. We will use BGlobal to post webinar recordings, communicate information about event, answer event questions, host the ongoing BAM Digital Expo, and post bonus content and activities.
Once you have activated your account, head to the Congress Zone within BGlobal where you can network with other attendees, ask questions, get access to event links and recordings, and take part in interactive activities throughout the event series. The Expo tab will also be available in BGlobal from November to end of April.
BGlobal will greatly enhance your Congress experience – and help you connect and collaborate with others in the BAM movement year-round.
If you have not yet activated your BGlobal account, please request access here:
For urgent technical help at the time of an online event, please email tech@bamglobal.org and cc registrar@bamglobal.org
Please do not give the Hopin access link and event password to others (unless it is your spouse). Instead ask others to Register for the Events here.
The access link and password will be sent in an email directly to all registered Event Attendees 2-3 days before the start of each online event.
We recommend opening the link on a computer as it’s an easier navigation experience around the online event. However, you may also choose to download the Hopin App and access the event via the app (this is easier if you have already logged in on your computer, simply log into your account on the app and the event should show up) or open the event link in a mobile browser.
Note: If you have not received the link, please contact registrar@bamglobal.org and cc info@bamglobal.org to ensure one of your team will see your message quickly and give you access as soon as possible.
Click the blue Register button to be taken directly to the Hopin user account sign in or sign up page.
If it is your first time using Hopin, enter your details and then a personal password to create your Hopin account. If you have used Hopin before, simply click the blue Sign in link to be taken to the account sign in page. You will be asked for your email and can opt to get a verification link sent to your email address. Otherwise if asked for your password, this is your personal Hopin account password (not the event password that you already entered).
Please note the name that you use for your Hopin account is displayed to other attendees – it is like your conference badge – you may choose just to use your last name initial if you are concerned about security. You can also update your Hopin profile later.
If the event is not yet open, you will see the hours and days until the event starts, you may click the ‘update your profile’ link to add more info to your profile.
The access link and event password will change for each online event. The access link will be emailed to attendees about 2-3 days before each event. If you have already logged into the event once, use the same access link and sign back into your Hopin account (using the email and personal Hopin password you created – not the event password) and you will be into the event!
If you are having any problems getting back into a Webinar after you have logged into it, look for an email from Hopin with the subject line, “Thank you for registering to BAM Global XName of WebinarX” (it looks like a calendar invite). Scroll down in the email and click the blue ‘Enter event’ button and you should be straight in!
Can’t find the Event Access Link email? Please email registrar@bamglobal.org and cc info@bamglobal.org and tech@bamglobal.org to make sure our team will see your message in time.
HAVING PROBLEMS WITH HOPIN? Read our Troubleshooting Guide below.
If you are having trouble accessing Hopin, or joining a Session with your Audio/Video, please read this help article and go through these Troubleshooting Tips:
The first time you click on an event link you will be asked for the Event Password (supplied in the webinar access email we send all attendees). You will only be asked for the Event Password once – after that you log back in to Hopin using your own personal email and the password that you created for your Hopin account.
FORGOT YOUR PERSONAL HOPIN PASSWORD? If you have created a Hopin account before and have forgotten your password, click the ‘forgot password’ link or opt to use the single-use code sent to your email address. You may have also signed up using your Google or Facebook or similar account, so try those login credentials if you still can’t log in. Finally, if all else fails, please create a new account using a different email address that you have access to.
If you are having any problems getting back into the Webinar after you have logged into it, look for an email from Hopin with the subject line, “Thank you for registering to BAM Global XName of EventX” (it looks like a calendar invite). Scroll down in the email and click the blue ‘Enter event’ button and you should be straight in!
Once into Hopin, if you are trying to join an open networking roundtable (Session tab) and are not seeing the blue button to join Audio/Video in a Session or are getting a spinning wheel when you click it, first of all click out of the Session tab, refresh your browser and then click back into the Session tab and Roundtable/Breakout. Please note, for some panels and breakouts, only the panellists or presenters will have permission to share Audio/Video.
Sometimes, third-party extensions can affect the experience by blocking some of the Hopin interface elements and using a private/incognito tab to open the event can prevent problems.
Hopin recommends attending with your computer and using Chrome or Firefox for the best user experience. However, it is worth trying a different browser if you have one installed, some people have found Safari works better on Macs. If there is constant buffering, make sure your browser is up to date.
If you must use mobile, please download the Hopin App for your device. You may also open the event in a browser, if so the recommended browsers are:
Android – Chrome
Apple iPhones / iPads – Safari
In Chrome or Firefox, click the lock symbol to the left of the website address in the browser address bar and click on site settings or permissions and allow your browser access to the Camera and Microphone.
Hopin have advised us that if the above tips do not help, then re-starting your computer will often clear issues and help your Hopin connection.
If none of the above tips help, or for urgent help with access at the start of the online event, please email tech@bamglobal.org.
If you are having trouble accessing Hopin, or joining a Session with your Audio/Video, please read this help article and go through these Troubleshooting Tips:
The first time you click on an event link you will be asked for the Event Password (supplied in the webinar access email we send all attendees). You will only be asked for the Event Password once – after that you log back in to Hopin using your own personal email and the password that you created for your Hopin account.
If you are trying to join an open networking roundtable (Session tab) and are not seeing the blue button to join Audio/Video in a Session or are getting a spinning wheel when you click it, first of all click out of the Session tab, refresh your browser and then click back into the Session tab and Roundtable/Breakout. Please note, for some panels and breakouts, only the panellists or presenters will have permission to share Audio/Video.
Sometimes, third-party extensions can affect the experience by blocking some of the Hopin interface elements and using a private/incognito tab to open the event can prevent problems.
Hopin recommends attending with your computer and using Chrome or Firefox for the best user experience. However, it is worth trying a different browser if you have one installed, some people have found Safari works better. If there is constant buffering, make sure your browser is up to date.
If you must use mobile, please use Chrome or Firefox for Android and Safari for iPhones and iPads.
In Chrome or Firefox, click the lock symbol to the left of the website address in the browser address bar and click on site settings or permissions and allow your browser access to the Camera and Microphone.
Hopin have advised us that if the above tips do not help, then re-starting your computer will often clear issues and help your Hopin connection.
If using Zoom is like going to a meeting, using Hopin is like going to a conference – only virtually. It is designed to give you a similar experience to being at a real in-person event, along with versatile opportunities to network with other attendees.
When you first login to Hopin and gain access the the event, you will enter the Reception area which is like the foyer of a convention hall. Instead of seeing signposts in the corridors of the venue, you will see icons for different areas of the event to the left hand side:
The Stage (like the plenary hall), the Sessions (like the breakout room zone), the Expo (like the exhibition hall and info tables), and Networking (like the coffee break area, but bring your own coffee!).
To the right hand side there is also Event Chat, which you can use to post messages to all, Polls, which we will occasionally use to get your feedback, and People, which you can use to see a list of other attendees and make contact.
The Reception is where you will land when you first enter the event. The Reception landing page includes: a description of the event and any instructions we want to give you, our event sponsors, and toward the bottom, an overview of the program schedule.
Click on the Stage icon when it is time for the Webinar to start. The Stage is like the plenary hall where the main presentation will be streamed. The emcees, speakers and production team will be streaming live from a Zoom call into the Hopin Stage area, which is why you will see a Zoom icon on the bottom right of the screen.
Sessions are like breakouts or roundtables at the event. We will indicate in the schedule the bottom of the Reception page and verbally from the Stage when it is time for everyone to go to the Sessions zone. Sessions will be limited to between 8-15 participants (those who can join with video and audio), but an unlimited number of people can also watch, listen and participate in the Session Chat (unless it is a closed session). If you see a blue join button to the top right hand side of the Session window, it means there is space to participate. If you do not see a join button, then either the maximum participant number has already been reached, or your browser is not compatible with Hopin. If you try to join, but get an error or spinning wheel, then your browser is likely incompatible, see here and here. If you wish to listen in and not participate, or swap out your spot with someone watching, press the red leave button, you will still be able to listen in until you leave the Session area.
The Networking zone is like standing in line during the coffee break and starting up a conversation randomly with one other person. Click the Networking icon to start and click the blue button to be matched one-on-one withe next person who enters the Networking zone
The Expo zone is where we will have the digital booths for the BAM Digital Expo and also any information tables for the event. Click the Expo icon to take a look around the Expo – click on each booth to find out more.
When there is something happening live in the event, a banner will show up here at the top of the Reception page to tell you to go to the Stage or to Sessions.
On the right hand side you can toggle between Chat, Polls and People. In Chat you can switch between Event Chat and a special Chat tab for which ever area you are in: Stage Chat (related to the main stage), Session Chat (related to that breakout), Booth Chat (inside each exhibitor booth). There is also a Direct Message tab for contacting other attendees directly, which you do via the People tab, top right.
A COLLABORATIVE SPACE FOR THE BAM MOVEMENT
The BAM Global Congress program will be fully integrated with activities and interaction in BGlobal throughout the series and main event. All Congress attendees will be given the opportunity to join the BGlobal platform.
All webinar recordings will be available in the BGlobal Congress Zone. If you are registered for the Congress and have not yet activated your BGlobal account, either click the Log in button in your invitation email, if you received one, or if not Request an Invitation here.
